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The Virginia Department of Mental Health, Mental Retardation & Substance Abuse Services

2-1-1 is a free three digit telephone number that Virginians can call for resources for counseling services, crisis intervention, volunteer opportunities and other health and human service referrals. Visit the 2-1-1 website.

Virginia has once again achieved a top rated in an independent analysis of how well each state performs in serving the public.

Complaints

If you have a complaint about treatment or services you are receiving, please contact one of the following:                                                  

Office of Human Rights - (804) 786-3988
Regional Advocates
Central Virginia - (804) 524-7247
Eastern Virginia - (757) 253-7061
Northern Virginia - (703) 323-2098
Southern Virginia - (434) 947-6214
Southwestern VA - (276) 783-1219
Western Virginia - (540) 332-8321

If you are in one of the DMHMRSAS facilities and have a complaint, you should file that complaint with the patient advocate at the facility where you are receiving treatment.

Office of Licensing - (804) 786-1747
Licensing Specialists
Central Office - (804) 786-1747
Williamsburg - (757) 253-5465
Chesapeake - (757) 424-8364
Northern Virginia - (703) 323-2106
Southwestern VA - (276) 783-1219
Western Virginia -  (540) 332-8423


You may also contact the PAIMI or DD Programs at the Virginia Office for Protection and Advocacy.  Their toll-free number is 1-800-552-3962.

Note to TTY Users: Please use the TTY Relay (711) to contact our office

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