DMHMRSAS Mission and Values
Central Office Mission Statement
DMHMRSAS Central Office Values
- Consider first the best interests of individuals who receive services and their families
- Respect the potential and capacity of each individual receiving services
- Value and support the healing and recovery process
Responsiveness to External and Internal Customers
- Seek input and involvement from customers
- Share ideas and remain open to different opinions
- Listen to and respect what customers say
- Respond promptly to customer requests
Partnership and Collaboration
- Create opportunities for partnerships and encourage teamwork
- Accept shared ownership and seek win-win (mutually acceptable) solutions
- Encourage and support each other to succeed
- Communicate openly and clearly
- Look for creative solutions and new ways of solving problems
- Make decisions and resolve problems at the level closest to the issue
- Be willing to take risks
Professionalism, Integrity, and Trust
- Recognize and celebrate individual and team successes
- Use valid data that reflect best practices and positive results and outcomes
- Take responsibility for yourself, your actions, and how your actions affect others
- Develop a supportive and learning environment
- Work continuously to improve the quality of the services we provide
- Keep your word and deliver what you promise
- Incorporate our values into everyday decisions
Stewardship
- Protect the assets and interests of the entire services system
- Value and take care of staff
- Use the Commonwealth’s resources in the most effective and efficient manner
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